Important Documents

Please read the following important documents carefully. Select a document name below to open it.

• Duty of Disclosure: Explains your disclosure obligations, the reasonable-care duty for consumer insurance, and the possible consequences of non-disclosure or misrepresentation.
• Financial Services Guide (FSG): Describes our financial services, who we act for, how we are remunerated and how you can raise a complaint.
• Privacy Policy: Explains how personal information is collected, used and protected, and how to request access or raise a privacy concern.
• Complaints & Disputes Handling: Sets out how to make a complaint and the avenues available to help resolve a dispute.
• Family Violence & Vulnerable Customer Policy: Outlines support for customers experiencing vulnerability, including family violence.
• Insurance Brokers Code of Practice: Sets out the service and conduct standards that subscribing insurance brokers commit to meet.