Contact the claims channel
Telephone (03) 9460 3533 or email claims@aushine.com.au. You can also contact your existing broker.
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Claims & Support
For an incident or existing claim, contact Aushine through the claims details below.
Information for the conversation
Identify yourself, the policy or claim reference if available, what happened, and when and where it happened. Explain the issue you need help with. Keep relevant correspondence together and ask your contact how supporting material should be provided.
Broking support and the insurer’s decision
We help you lodge and progress a claim and support communication with the insurer. This can involve connecting your enquiry with the existing claim and keeping the correspondence relevant to the issue being addressed. The insurer assesses the claim and decides the outcome under the applicable policy and facts. Our assistance does not guarantee payment or a response time.
Questions about requirements
Ask your claims contact about the applicable process and documents. Notification requirements and the effect of an action depend on the actual policy and circumstances; this page does not replace those requirements with a universal timetable.
For immediate danger, contact emergency services. Tell us about an incident promptly, preserve relevant information and check the policy’s notification requirements. Avoid assuming that an incident is covered before the insurer assesses it.
Talk through your business.
Tell us what you do, what is changing and what you would like to understand. We can help organise the questions and the information needed for a meaningful insurance discussion.